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FAQ
Expand All ▼I am an AirWorks client but have an issue, what should I do?
We’re sorry that you are experiencing issues! Please reach out to our support team by submitting a request here: https://airworksus.atlassian.net/servicedesk/customer/portal/3, or give us a call at +1 (857) 990-1060. We will get back to you as soon as we can. Our business hours are Monday-Friday from 8:30AM to 5:00PM EST.
What resources does AirWorks have for clients looking to get started with the platform?
Please visit our Knowledge Base (https://awkb.scrollhelp.site/airworksknowledgebase/) for comprehensive guides and video tutorials on getting started with AirWorks Automate™, as well as some of our data collection tips for getting the best outputs.
Our team is just getting started with aerial data (drones, manned aircraft, etc.)
Is AirWorks the right fit for us?
It depends! We have plenty of clients that have younger drone programs that have seen a lot of success with our platform because their process was built around integrating technology from data collection to deliverable. If you are just getting started, we might still be a fit! Submit this form (https://airworks.io/sign-up/) to get someone from our team to reach out and provide more information. We’d be happy to discuss how our AI might be able to help.
Does your tech really work? Are you outsourcing your drafting and telling us it’s AI?
It’s not magic, it really works! We have a patented model for point identification and categorization, a team of machine learning experts and civil engineers working on labeling and training even more data to further improve the results of our autonomous outputs. We have established human in the loop processes that are very common in all AI companies to ensure accuracy. Every client project is run through our software for processing, and then reviewed and cleaned up by our small team of CAD drafters in-house in Boston.
